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WIFI Connectivity Troubleshooting
Verify that the wireless adapter is toggled on.
- On phones and tablets, make sure you are not in Airplane Mode.
- When your Wi-Fi is enabled and you show a connection but can't get anywhere, check to make sure you are connected to the right wireless network.
- Make sure you are typing in the correct password to be able to connect to the Wireless network.
Limited Connectivity / Slow
- Laptops, tablets, and smartphones can show and tell you basic diagnostic information.
- Did you call your ISP to see if there is an outage in the area?
- Did you reboot your modem or wireless router?
- What time and date did the issue happen?
- Where did the problem occur?
- Have you ever worked out of this room before?
- Do you have multiple devices, and is it happening on all the devices?
- Did you add any new devices on the network?
- Is it only happening when using certain applications?
- Can you connect with your smartphone?
- Are other people in the household able to connect to the WI-FI?
- Are your WI-FI devices connected to the network? Amazon, Nest, Google Home, Smart TV, Ring…
Methods to reduce network traffic.
- Turn off all unnecessary Wi-Fi accessories, for instance, Ring devices, Google Home or Amazon devices.
- Turn off all Wi-Fi on mobile phones
- Make sure no other devices are streaming music or videos, such as Netflix, Hulu, YouTube, Sling, Verizon TV, Quibi, Prime Video, Vimeo, Pinterest, Facebook, Udemy, etc.
- Move closer to the cable modem or Wi-Fi access point.
If your network is slow. Try these steps.
- Unplug the Router and unscrew the co-ax cable and do not plug them back in until 60 seconds have passed. Please do this when everyone is off the network or it will kick them off the internet.
- Run another speed test. If the numbers are still low, you will need to contact Verizon.
- Mention the following:
- Mention the speeds is slow.
- Does the current router one supports speeds you are provisioned for. ( I think the newer routers have two antennae’s). Your router had one antennae so ask them to send you a new router.
- Ask them to verify, if the O.N.T. has been upgraded. (this is the white Verizon box on the outside of your home).
- Tell them you have X number up and x number down speeds and the speed test is showing x number mbps.
- If they send you a new modem, test the speeds to determine it is working by seeing speeds close to what your paying for. It is better when you are closer to the router.
The other option to try while you wait for a new modem is to plug your computer directly in the back of the router with a network patch cable. (see picture above). Try and run a speed test. If the speed is close to what your provisioned for, then the router is working fine.
If the speed is fast, then the issue would be that the Wi-Fi signal is not strong enough. You can look at placing a stronger router in place, like a Netgear Nighthawk, or a Netgear Orbi.
Useful resources to help with your issues.
Zoom test - https://zoom.us/test
Turn of HD Video
- In your desktop Zoom client, click Settings (the gear icon).
- Click Video on the left-hand menu.
- In the My Video section, uncheck the box beside Enable HD if it is checked.
Check your internet speeds
Internet / WI-FI Speed test www.speedtest.net
Internet Service Providers
T-Mobile/Sprint - https://www.t-mobile.com/support/account/covid-19-updates